Welcome to Good South. This website is operated by Good South Company.
Throughout this site, the terms “Good South,” “Good South Company,” “we,” “us,” and “our” refer to Good South Company, including its website, online store, products, services, content, recipes, tools, and related offerings.
Good South Company operates this website and online store to provide customers with access to our Southern cooking bases, seasonings, pantry products, apparel, merchandise, recipes, content, and related services collectively referred to as the “Services.”
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use our Services. Please read these Terms carefully. They include important information about your legal rights, warranty disclaimers, limitations of liability, product policies, and food-related notices.
By visiting, browsing, purchasing from, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use certain Services, including placing an order, creating an account, subscribing to communications, or accessing customer tools, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other order-related details.
You agree that all information you provide is accurate, current, complete, and that you have the right to provide it.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
Good South Company makes every effort to display and describe our products accurately, including product names, descriptions, ingredients, images, pricing, claims, packaging, serving suggestions, and availability.
However, product appearance, color, texture, label details, packaging, and serving results may vary. Product images, lifestyle photos, recipe photos, and serving suggestions are for illustrative purposes only. Food shown with Good South products may include additional ingredients not included with purchase.
Product formulas, packaging, labels, ingredients, nutrition facts, claims, serving sizes, prices, and availability may change from time to time without notice.
Always read the physical product label before consuming or using any Good South product. In the event of any difference between website content and the physical product label, the product label should be treated as the most accurate source of information.
We reserve the right to discontinue, limit, update, or change any product at any time and may limit quantities available to any person, household, geographic region, or jurisdiction.
Good South products may contain, or may be produced in facilities that handle, common allergens or other ingredients that may cause sensitivities in certain individuals.
Customers with food allergies, dietary restrictions, medical conditions, or ingredient sensitivities should carefully review the product label before use. If you have a severe allergy, medical condition, or health concern, consult your physician or qualified healthcare provider before consuming any product.
We do our best to provide transparent ingredient information, but we cannot guarantee that any product is completely free from cross-contact unless expressly stated on the physical product label.
Dietary references on this website, including terms such as keto, gluten-free, clean-label, no junk, low-carb, or similar descriptions, are provided for general informational and marketing purposes only. These statements are not medical advice.
Good South products are food products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
When you place an order, you are making an offer to purchase products from Good South Company. We reserve the right to accept, decline, cancel, or limit any order for any reason at our discretion.
Your order is not accepted until we confirm acceptance. We must receive and process payment before your order is accepted.
Please review your order carefully before submitting it. Once an order is accepted, we may be unable to accommodate cancellation requests, address changes, or edits.
If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.
You represent and warrant that your purchases are for personal or household use and not for unauthorized commercial resale, export, or distribution.
Prices, discounts, promotions, bundles, shipping offers, and availability are subject to change without notice.
The price charged for a product will be the price in effect at the time your order is placed and confirmed in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, duties, or import charges.
We may offer promotions from time to time. Promotions may have separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will control.
You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases.
You represent and warrant that:
The payment information you provide is true, correct, and complete;
You are authorized to use the payment method provided;
Charges incurred by you will be honored by your payment provider;
You will pay all charges incurred by you, including product charges, shipping, handling, and applicable taxes.
Good South Company ships products through third-party carriers and fulfillment partners.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, holidays, customs processing, incorrect addresses, failed delivery attempts, carrier disruptions, or other events outside our control.
Once products are transferred to the shipping carrier, title and risk of loss pass to you, unless otherwise required by applicable law.
Please inspect your order promptly upon delivery. If your order arrives damaged, leaking, broken, missing items, incorrect, or otherwise not right, contact us at team@goodsouth.co with your order number and photo proof so we can review the issue and make it right.
Because Good South Company sells food products, all food items are final sale and cannot be returned once shipped or delivered. This policy helps protect food safety, product integrity, and customer trust.
Food products include, but are not limited to:
Cooking bases
Seasonings
Sauces
Pantry products
Edible goods
Bundles containing food products
However, we stand behind every order.
If your food product arrives damaged, defective, incorrect, leaking, missing, or otherwise compromised, contact us at team@goodsouth.co with:
Your order number
A brief description of the issue
Clear photo proof of the affected item
A photo of the shipping box or packaging, if applicable
After review, Good South Company will make it right with either a full refund or free replacement, at our discretion and at no additional cost to you.
We do not require food products to be returned when there is a verified issue.
Non-food items, including apparel, hats, mugs, bags, aprons, or other merchandise, may be eligible for return, replacement, or exchange on a case-by-case basis according to our Refund Policy, fulfillment partner requirements, and product condition.
Your purchases are subject to our Refund Policy, which can be viewed here: [Refund Policy Link]
Recipes, cooking tips, preparation ideas, serving suggestions, usage guidance, and other food-related content on this website are provided for inspiration and general information.
Actual results may vary depending on ingredients, equipment, cooking method, storage, temperature, personal taste, and other factors.
You are responsible for following safe food handling practices when preparing, storing, cooking, reheating, and serving food. Any recipe using meat, poultry, seafood, eggs, dairy, or other perishable ingredients should be prepared according to appropriate food safety standards.
Good South Company is not responsible for illness, injury, allergic reaction, or adverse outcome resulting from improper food handling, preparation, storage, cooking, reheating, or consumption.
The Services, including but not limited to trademarks, brand names, product names, recipes, text, images, graphics, logos, product reviews, video, audio, packaging concepts, slogans, designs, website layout, and other content, are owned by or licensed to Good South Company and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or exploit any material from the Services without prior written permission from Good South Company.
All Good South names, logos, product names, designs, and slogans are trademarks of Good South Company or its affiliates or licensors. You may not use these trademarks without prior written permission.
All other trademarks appearing on the Services are the property of their respective owners.
We may provide access to third-party tools, apps, features, or integrations as part of the Services. These tools may be operated by third parties and may be subject to their own terms and policies.
We provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.
Your use of optional third-party tools is entirely at your own risk and discretion. You should review and understand the terms provided by the relevant third-party provider before using those tools.
We may offer new tools, resources, or features in the future. Any such additions will also be considered part of the Services and subject to these Terms.
The Services may contain links, embedded content, payment tools, shipping tools, social media links, or other materials provided by third parties.
Good South Company is not responsible for examining or evaluating the content, accuracy, policies, practices, products, services, or websites operated by third parties.
If you leave our Services to access third-party websites or services, you do so at your own risk.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
Good South Company is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases made through our store are made directly with Good South Company.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Good South Company, including any injury, damage, loss, product issue, shipping issue, refund issue, or customer service matter resulting from products or services purchased from Good South Company.
You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Good South Company.
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: [Privacy Policy Link]
Certain personal information may also be subject to Shopify’s Privacy Policy.
Because our Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside.
By using the Services, you acknowledge that you have read our Privacy Policy.
If you submit, upload, post, email, tag us in, or otherwise transmit ideas, suggestions, feedback, reviews, testimonials, photos, videos, recipes, social media content, proposals, or other content collectively referred to as “Feedback”, you grant Good South Company a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and create derivative works from such Feedback in any medium for any purpose, including commercial, marketing, promotional, and operational use.
You represent and warrant that:
You own or have all necessary rights to submit the Feedback;
Your Feedback does not violate the rights of any third party;
Your Feedback is accurate to the best of your knowledge;
You have disclosed any compensation, incentive, or relationship connected to the Feedback;
Your Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may monitor, edit, remove, or decline to publish Feedback that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, obscene, misleading, abusive, inappropriate, or otherwise objectionable.
You may not use a false email address, impersonate another person, or mislead us or third parties about the origin of Feedback.
Occasionally, information on or through the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, ingredients, nutrition information, pricing, promotions, offers, product shipping charges, transit times, availability, or other content.
We reserve the right to correct errors, inaccuracies, or omissions and to change, update, cancel, or refuse orders if any information is inaccurate at any time without prior notice, including after you have submitted an order.
You may use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
For any unlawful, fraudulent, abusive, or malicious purpose;
To violate any international, federal, state, provincial, territorial, or local law;
To infringe upon or violate our intellectual property rights or the rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten any person;
To submit false or misleading information;
To upload or transmit viruses, malware, or malicious code;
To send spam, phishing messages, chain letters, junk mail, or unauthorized promotions;
To impersonate another person or entity;
To interfere with or disrupt the operation or security of the Services;
To collect, track, scrape, or misuse personal information of others;
To reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without permission;
To bypass, circumvent, disable, or interfere with security features, access controls, rate limits, robots.txt, or other technical protections.
We reserve the right to suspend, disable, restrict, or terminate your access to the Services at any time if we determine that you have violated these Terms.
This section applies if you use, allow, enable, or cause the deployment of any software, script, bot, crawler, scraper, artificial intelligence agent, automated tool, or other system that accesses, uses, or interacts with the Services.
For purposes of these Terms, an “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can access or interact with the Services without direct human supervision.
No Agent may access, use, scrape, copy, train on, crawl, or interact with the Services unless expressly permitted by Good South Company in writing or unless such access is allowed under applicable law.
We may limit, block, or restrict automated access by technical or other means.
Agents must not:
Conceal or misrepresent their identity;
Mimic human behavior to avoid detection;
Circumvent CAPTCHAs or other bot-detection measures;
Ignore robots.txt or other access instructions;
Scrape product data, pricing, images, recipes, content, reviews, or other website materials for commercial use;
Use Good South content to train artificial intelligence models without permission;
Interfere with the performance, security, or availability of the Services.
We may terminate these Terms or your access to the Services, or any part of the Services, at any time without notice and in our sole discretion.
You will remain responsible for all amounts due up to and including the date of termination.
The following sections will survive termination: Intellectual Property, Feedback, Privacy, Food Allergy and Dietary Notices, Recipe and Cooking Content, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Severability, Waiver, Entire Agreement, Assignment, and any provisions that by their nature should survive termination.
The information provided on or through the Services is made available for general informational purposes only. We do not warrant the accuracy, completeness, reliability, or usefulness of such information.
Your reliance on information provided through the Services is at your own risk.
Except as expressly stated by Good South Company, the Services and all products offered through the Services are provided “as is” and “as available” without warranties or conditions of any kind, either express or implied.
To the fullest extent permitted by law, Good South Company disclaims all warranties and conditions, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, error-free, or that any defects will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.
To the fullest extent permitted by law, Good South Company, its partners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, Shopify, and Shopify’s affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, allergic reactions, improper food handling, recipe results, carrier delays, third-party service issues, or similar damages arising from your use of the Services or any products purchased through the Services.
This limitation applies whether based in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.
Nothing in these Terms is intended to limit rights that cannot legally be limited under applicable law.
You agree to indemnify, defend, and hold harmless Good South Company, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any losses, damages, liabilities, claims, demands, judgments, or expenses, including reasonable attorneys’ fees, arising out of or related to:
Your breach of these Terms;
Your violation of any law or the rights of a third party;
Your access to or use of the Services;
Your Feedback or user-generated content;
Your misuse of products purchased from Good South Company;
Your failure to follow product labels, food safety practices, or recipe safety guidance.
We may control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.
Such determination will not affect the validity and enforceability of the remaining provisions.
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted by us on the site or related to the Services, constitute the entire agreement between you and Good South Company and govern your use of the Services.
These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Good South Company.
Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent.
Any attempted assignment without consent will be null and void.
Good South Company may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
These Terms of Service and any separate agreements whereby Good South Company provides Services to you shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
You and Good South Company consent to venue and personal jurisdiction in the state and federal courts located in Georgia, unless otherwise required by applicable law.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
You can review the most current version of these Terms of Service at any time on this page.
Good South Company reserves the right, in its sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. If required by applicable law, we will notify you of material changes.
Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.
Questions about these Terms of Service should be sent to us at:
Good South Company
Email: team@goodsouth.co
Around here, trust matters. If something is not right, reach out and we’ll do our best to make it right.
