Here’s the updated Good South Return & Refund Policy aligned with your FAQ and food safety position.
At Good South, we stand behind what we make and we take care of our customers like family. Because we sell food products, our food items are final sale and cannot be returned once shipped or delivered. This helps us protect product safety, quality, and the trust of every customer we serve.
That said, if something arrives damaged, defective, incorrect, leaking, or otherwise not right, we will make it right with a full refund or free replacement once photo proof of the issue is provided.
You can always contact us at team@goodsouth.co with any order concern.
For safety and quality reasons, we do not accept returns on food products, including cooking bases, seasonings, sauces, pantry items, or any other edible goods.
All food product sales are final unless there is an issue with your order, such as:
Damaged item
Broken jar or leaking package
Incorrect item received
Missing item
Defective or compromised product
Quality issue related to shipping or fulfillment
If any of the above applies, please email us at team@goodsouth.co with:
Your order number
A brief description of the issue
Clear photo proof of the damaged, incorrect, or affected item
A photo of the shipping box/package, if applicable
Once reviewed, we will honor a full refund or replacement at no additional cost.
Non-food items such as apparel, hats, mugs, bags, aprons, or other merchandise may be eligible for return or replacement on a case-by-case basis within 30 days of delivery.
To be eligible, the item must be:
Unworn or unused
In the same condition received
With tags, if applicable
In its original packaging
Accompanied by receipt or proof of purchase
To start a return request, contact us at team@goodsouth.co.
Please do not send items back without first contacting us. Items returned without prior approval may not be accepted.
If your return is approved, we will provide instructions on where and how to send your package.
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, missing, or not in the condition expected, contact us immediately at team@goodsouth.co.
We ask for photo proof so we can quickly evaluate the issue and make it right.
If approved, we will provide either:
A full refund, or
A free replacement
We do not require food products to be returned.
We cannot accept returns on:
Food products
Opened or used edible goods
Sale items
Gift cards
Custom or personalized items
Items marked final sale
Food safety comes first. If we wouldn’t put it back on our family’s table, we won’t put it back into circulation.
For non-food items, the fastest way to get what you need is to contact us at team@goodsouth.co.
If your item is eligible, we’ll help determine whether a replacement, exchange, refund, or new order is the best path.
Food products are not eligible for exchange unless there is a verified issue with the order.
If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at team@goodsouth.co.
We don’t take your trust lightly. If something goes wrong with your order, send us the details and photo proof, and we’ll do what Good South does best:
Take care of family.
