We don’t sit on orders—we pack and ship as fast as we can, because we want Good South on your stove, not in a warehouse. Once your order ships, you’ll get a tracking email with all the details. Delivery times vary by location and carrier speed.
A few real-world exceptions to know (because life happens):
- Pre-orders ship on the date listed on the product page.
- If something is temporarily out of stock, we’ll update you right away with the expected ship timing.
- If a package is lost in transit (it happens), reach out—we’ll work with the carrier and make it right.
About free shipping: We post free shipping offers periodically when certain order thresholds are met. That helps us ship efficiently and keep costs under control—postage is real, and we pay it too—but we do our best to offer free options whenever we can.
Bottom line: we’ll get it out the door quickly, and if anything goes sideways, we’ll take care of you like family.